Origin Stories That Earn Trust
Tell the week a supplier delay exposed hidden waste, and how it sparked refillable packaging. Problems become promises when you describe the discomfort honestly, then memorialize the new practice that followed.
Origin Stories That Earn Trust
Share a mistake—perhaps compostable labels gummed up sorting machines—and the fix you implemented with the recycler. Readers trust brands that treat errors as field notes, not embarrassments to be quietly buried.